101sitehosting.com offers a full and unconditional 30-day money back guarantee on all of our shared hosting accounts. If you are not satisfied for any reason within your first thirty days of service, we will give you a 100% of your money back with no questions asked. This does not include any type of setup fees including but not limited to domain names, ssl certificates, script installations . You must be in full compliance in regards to our Terms of Service and Acceptable Use Policy.

101sitehosting.com offers a full and unconditional 14-day money back guarantee on all of our reseller packages. If you are not satisfied for any reason within your first fourteen days of service, we will give you a 100% of your money back with no questions asked. This does not include any type of setup fees including but not limited to domain names, ssl certificates, script installations . You must be in full compliance in regards to our Terms of Service and Acceptable Use Policy.

How it works?
Our price freeze guarantee ensures that our web hosting clients are locked into a set monthly rate or what ever billing term that they are on, as long as they remain in good standings of 101sitehosting.com. By becoming our client , we will never raise your monthly rate at any time in the future.

Limitations
The price freeze guarantee is only valid on any accounts you have signed up for originally. Any new accounts that you purchase or upgrade to in the future will not carry the original pricing structure. This means that if we raise our prices at a certain point, any new accounts you sign up will fall under the new pricing structure while your old accounts will remain at the old pricing structure.

Uptime Guarantee

101sitehosting.com guarantees that all of our accounts on our servers will be online and connected to the internet 99.9% of the time. If during any given month, your website goes offline and falls under our percentage guarantee, you will be entitled to receive a credit to your account. Please review complete information in our service level agreement (sla) page . You must be in full compliance in regards to our Terms of Service and Acceptable Use Policy.

101sitehosting.com guarantees that all support tickets that we receive via our support desk or through your billing/support portal, will be responded to within 5 hours of submission. If at anytime we fail to respond to your support tickets within 5 hours time, we will credit your account $1.00 and this credit can be used for future services. This does not guarantee a complete resolution to your issue or problem at hand because some tasks take longer to complete. Bear in mind that most of our support requests are answered within 30 minutes time. You must be in full compliance in regards to our Terms of Service and Acceptable Use Policy.